In Plain Terms: How We Protect Your Privacy
We respect your time and your trust.
This summary tells you the key things you need to know before diving into the legal details.
1. Your data belongs to you.
We collect only what we need to connect you with a physician advocate and improve your experience. You can view or delete your data at any time.
2. We don’t sell your information. Ever.
Your personal data is never for sale. We share it only with trusted partners who help us run CareCrowd—like payment processors and hosting providers.
3. We’re not a medical provider.
CareCrowd is an advocacy platform, not a clinic. Information shared with your physician advocate is private, but it’s meant to guide—not replace—your medical care.
4. Security is built in.
We use encryption, strict access controls, and HIPAA-aligned safeguards to protect your information.
5. You’re always in control.
You can update, download, or erase your information anytime by emailing privacy@mycarecrowd.com.
Effective date: November 2025
Read the full policy below.
Last updated: November 2025
Suade Holdings, Inc. (“CareCrowd,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, mobile features, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to this Privacy Policy and our Terms of Use.
1. Who We Are
CareCrowd is a platform that connects individuals (“Members”) and licensed physicians (“Physician Advocates”) for education, care coordination, and advocacy support. CareCrowd is operated by Suade Holdings, Inc., incorporated in Delaware, U.S.A.
2. Information We Collect
We collect information in three categories:
a. Information You Provide
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Account details (name, email, phone, password)
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Profile details (age range, gender (optional), relationship to patient)
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Health-related context you choose to share (e.g., diagnoses, medications, care notes)
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Payment details (processed securely by third-party payment processors)
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Feedback and survey responses
b. Information Collected Automatically
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Device and browser information (IP address, OS, type, settings)
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Usage analytics (pages visited, time spent, referral source)
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Cookies and similar technologies for session management and analytics
c. Information from Physician Advocates or Integrations
Physician Advocates may submit session notes or summaries about your advocacy interactions. Such records are confidential and shared only with your consent or for support and quality assurance purposes. Future integrations (e.g., EHR or care-management tools) will require explicit authorization before data exchange occurs.
3. How We Use Your Information
We use data to:
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Provide and personalize Services and support
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Facilitate communication between Members and Physician Advocates
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Process payments and subscriptions ($29 / $59 / $99 tiers during the Founding 50 pilot)
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Conduct analytics and improve performance
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Comply with legal and regulatory obligations
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Contact you with updates about your account or our Services (with opt-out options for marketing emails)
We do not sell personal information to third parties.
4. How We Share Information
We may share information only in the following ways:
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With Physician Advocates: to facilitate your requested interactions.
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With Vendors and Service Providers: for payment processing, hosting, analytics, and customer support—each bound by confidentiality agreements.
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For Legal Compliance: when required by law, subpoena, or regulatory demand.
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For Corporate Events: in the event of a merger or acquisition, we will provide advance notice before data transfer.
5. Data Security
We apply administrative, technical, and organizational safeguards consistent with industry standards to protect data against loss or unauthorized access. These include encryption in transit (TLS 1.2+), limited access controls, and regular security reviews.
Although CareCrowd is not a HIPAA-covered entity, we apply HIPAA-aligned controls to ensure confidentiality and integrity of health-related information.
6. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. You may request deletion of your data as described below.
7. Your Choices and Rights
Depending on your location, you may have rights to:
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Access, correct, or delete your personal information
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Withdraw consent for specific uses
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Opt out of marketing communications
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Request a portable copy of your data
To exercise these rights, email privacy@mycarecrowd.com. We may verify your identity before acting on requests.
8. Cookies and Tracking Technologies
We use cookies and similar tools to maintain sessions, analyze traffic, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may limit certain features.
9. Children’s Privacy
CareCrowd is intended for adults 18 and older. We do not knowingly collect information from children under 13. If we learn we have inadvertently collected such data, we will delete it promptly.
10. International Use
Our servers are located in the United States. If you access CareCrowd from outside the U.S., you consent to the transfer and processing of your information in the U.S., where privacy laws may differ.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review those policies independently.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated by email or platform notice. Continued use after updates constitutes acceptance.
13. Contact Us
For questions or requests related to this Privacy Policy, contact:
Suade Holdings, Inc.
Attn: Privacy Office
Email: privacy@mycarecrowd.com
Mail: 8 The Green Suite B, Dover, DE 19901
