Last updated: November 2025

Welcome to CareCrowd, a platform owned and operated by Suade Holdings, Inc., a Delaware corporation (“CareCrowd,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, platform, and services (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

 

1. Purpose of the Platform

CareCrowd connects patients, families, and authorized caregivers (“Members”) with independent, licensed physicians (“Physician Advocates”) who provide non-diagnostic guidance, care coordination, and educational support.

CareCrowd is not a medical provider and does not replace your relationship with your treating physician or healthcare provider. The Services are for informational and advocacy purposes only.

In case of emergency, always call 911 or your local emergency number.

 

2. Beta Program and Founding Member Access

You may be participating in our Founding 50 / Early Access Program, which is a limited pilot intended to gather feedback and test the Service. Participation is voluntary and subject to capacity limits.

During this phase:

  • Access is limited to up to 100 members and a pilot network of Physician Advocates.

  • Subscription tiers are offered at $29, $59, or $99 per month depending on your level of engagement.

  • Pricing and feature availability may change prior to full public release.

  • Certain data, communications, or service features may be unavailable or intermittent.

By enrolling, you acknowledge that you are participating in a beta-stage service that is still evolving.

 

3. Physician Advocates and Relationship Disclaimer

Physician Advocates using CareCrowd are independent professionals, not employees or agents of CareCrowd.

CareCrowd does not practice medicine or offer clinical care. Physician Advocates do not diagnose, treat, or prescribe through the platform. They serve as advocates and guides, helping Members understand medical information, navigate care decisions, and communicate effectively with treating providers.

CareCrowd is not liable for the professional judgment or actions of any Physician Advocate.

 

4. Eligibility

You must:

  • Be at least 18 years old,

  • Reside in the United States, and

  • Have the legal authority to enter into this agreement.

By creating an account, you represent that all information provided is accurate and current.

 

5. Account and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use. CareCrowd reserves the right to suspend or terminate accounts suspected of misuse or violation of these Terms.

 

6. Payment and Subscription Terms

  • Subscriptions are billed monthly at the rate selected ($29 / $59 / $99).

  • Fees are non-refundable once a monthly billing period has begun.

  • You may cancel at any time, effective at the end of your current billing period.

  • Annual prepayment options may include discounted rates.

 

Payment processing is handled by trusted third-party processors. CareCrowd does not store credit card information directly.

 

7. Privacy and Data Protection

We handle all personal information in accordance with our Privacy Policy.

CareCrowd is not a HIPAA-covered entity but follows comparable confidentiality and security standards. We safeguard all communications and data shared on the platform.

 

8. Intellectual Property

All content, features, trademarks, and software related to CareCrowd are the property of Suade Holdings, Inc. or its licensors.

You may not reproduce, modify, distribute, or exploit the platform or any materials except for personal, non-commercial use as permitted under these Terms.

 

9. Feedback and User Submissions

By submitting feedback, testimonials, or suggestions, you grant CareCrowd a perpetual, royalty-free license to use such feedback to improve our Services.

We may publicly display anonymized quotes or metrics derived from user interactions for educational or marketing purposes.

 

10. Limitation of Liability

The Services are provided “as is” without warranties of any kind.

To the fullest extent permitted by law, CareCrowd, Suade Holdings, and their officers, directors, and affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages,

  • Any reliance placed on information shared via the platform, or

  • Any actions taken (or not taken) based on such information.

In no event shall CareCrowd’s total liability exceed the total subscription fees you paid during the twelve (12) months preceding the claim.

 

11. Indemnification

You agree to indemnify and hold harmless CareCrowd, Suade Holdings, and affiliated parties from claims, losses, or damages arising from:

  • Your use or misuse of the Services,

  • Your breach of these Terms, or

  • Your interaction with any Physician Advocate.

 

 

12. Termination

CareCrowd may suspend or terminate access at any time for violations of these Terms, non-payment, or misconduct.

Upon termination, your right to use the Services ceases immediately. Any obligations that by nature survive termination (e.g., confidentiality, intellectual property, limitations of liability) shall continue.

 

13. Arbitration and Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Any disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. You waive the right to a jury trial or class action.

 

14. Changes to These Terms

CareCrowd may update these Terms periodically. Material changes will be communicated via the platform or email. Continued use after an update constitutes acceptance of the revised Terms.

 

15. Contact Us

For questions about these Terms or the Services, contact:

Suade Holdings, Inc.

Attn: Legal Department

Email: legal@mycarecrowd.com

Mail: 8 The Green Suite B, Dover, DE 19901